Aveo was named Customer Service Organisation (Large) of the Year at the prestigious 2024 Australian Service Excellence Awards held in Melbourne in October.
The major award presented by the Customer Service Institute of Australia (CSIA) recognised the retirement living provider’s commitment to service excellence.
The Australian Service Excellence Awards attracts hundreds of nominations each year to recognise best practices, performance, and innovation in customer service, highlighting the importance of service excellence in today’s business climate. Winners in previous years have included Woolworths, HCF and Optus.
This was the group’s first time nominating in the awards, and they were the only retirement village operator to be named as a finalist or winner in any category.
Aveo’s Chief Executive Officer, Tony Randello, congratulated Aveo staff who he said contributed to best practice, performance and innovation in customer service.
“The Customer Service Organisation of the Year Award is a reflection on all 1,800 representatives of the Aveo team, the carers to community managers; chefs to housekeepers; gardeners to receptionists; our contact centre to the executive team,’’ Mr Randello said.
“It is a privilege and honour to be of service to a generation who contributed so much. Our mission is to create vibrant, supportive communities where every resident feels valued, respected, and truly at home. I am very proud of the Aveo team, and the commitment to customer service excellence that I see across our communities and offices every day.”
“This prestigious award highlights our reputation for outstanding service.’’
Aveo were finalists in two other categories: Customer Service Project of the Year for the recruitment team’s Employee Value Proposition campaign, and Chief Operating Officer Natalie Patterson for Customer Service Executive of the Year.
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