Feedback Form
How we manage your concern or complaint
Step 1
We will contact you to acknowledge that we have received your complaint (unless received verbally), concern or feedback and explain how we will work with you, investigate your concerns, how you wish for the complaint to be resolved and the expected timeframe.
Step 2
As soon as possible we will commence an internal investigation. During this time we will keep you informed and updated on the progress of the investigation and work with you to help resolve the concern.
Step 3
After the complaint or concern has been resolved we will contact you to confirm that you are satisfied with the outcome.
Translation Services
For support in your own language
Advocacy Services
For someone to support you to make a complaint
If you wish to complain to an external body, or you are not happy with the outcome of a complaint you have already made
Retirement Living Code Administrator (For residents living in an Aveo retirement community):
Aged Care Quality and Safety Commission (For residents living in an Aveo retirement community receiving government/commonwealth-funded services):