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      Minimum number of bedrooms can not exceed maximum number of bedrooms
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      Maximum
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      Minimum price can not exceed maximum price.
      Resident Feedback Form
      Webform

      Feedback Form

      How we manage your concern or complaint

      Step 1

      We will contact you to acknowledge that we have received your complaint (unless received verbally), concern or feedback and explain how we will work with you, investigate your concerns, how you wish for the complaint to be resolved and the expected timeframe.

      Step 2

      As soon as possible we will commence an internal investigation. During this time we will keep you informed and updated on the progress of the investigation and work with you to help resolve the concern.

      Step 3

      After the complaint or concern has been resolved we will contact you to confirm that you are satisfied with the outcome.

      Translation Services

      For support in your own language

      131 450
       

      Advocacy Services

      For someone to support you to make a complaint

      1800 700 600 or 1900 818 338

       

      If you wish to complain to an external body, or you are not happy with the outcome of a complaint you have already made

      Retirement Living Code Administrator (For residents living in an Aveo retirement community):

      07 3225 3014

      admin@rlcode.com.au

      Aged Care Quality and Safety Commission (For residents living in an Aveo retirement community receiving government/commonwealth-funded services):

      1800 951 822