Care Quality and Safety Manager

Role overview

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

What we offer

• Up to 12 weeks paid parental leave
• 2 additional 'All About Me' leave days per calendar year
• Ability to purchase additional annual leave
• Flexibility to work from home up to 2 days per week 
• Opportunities for further career development

You will

• Develop care policy and procedures based on best practice and regulatory requirements.
• Advise on remedial actions where non-compliance with care policy and/or standards is identified.
• Identify care policy improvement opportunities and monitor changes in legislation that necessitate changes to Aveo's clinical care governance framework.
• Develop, measure and report on clinical indicators, including trends analysis and recommend opportunities for improvement.
• Conduct incident and complaint investigations and monitoring including root cause analyses.
• Contribute in preperation of reporting to Aveo's Care Governance Board sub-committee and Care Governance Management Committee.
• Work collaboratively with the National Infection Prevention and Control (IPC) Lead to establish and promote an effective infection prevention and control program across communities.
• Act as a trusted business partner with key internal stakeholders including the Care Operations teams.

• Tertiary qualification in nursing (e.g. Bachelor of Nursing) and AHPRA registration
• 10+ years of professional experience, with at least 5 years in the aged care industry and retirement living operations
• Comprehensive understanding of clinical governance as applied to aged care including ACQS 
• Experience in care/clinical complaint and incident investigation.
• Experience in care/clinical policy and process design and implementation
• Understand home care operations
• Capacity to work within a fast-paced and complex environment
• Customer first attitude, with a pragmatic and solutions focused mindset
• Affable character, with the ability to communicate succinctly and articulately
• Resilient, credible and self-disciplined
• Ability to build rapport and foster extensive networks within an organisation and the wider industry

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 12,000 residents across 90+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next
Apply now and take to first step in Bringing your Passion to life!  We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.
We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.