End User Computing Engineer

Role overview

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

**Location: Sydney, Melbourne or Brisbane**

Reporting to the Service Desk Manager, you'll lead operations and enhancements of Aveo's end user device fleet and configuration including laptops, desktops and printers.

What we offer

• Up to 12 weeks paid parental leave
• 2 additional 'All About Me' leave days per calendar year
• Ability to purchase additional annual leave
• Flexible working arrangements
• Opportunities for further career development

You will

• Provide escalation support for emerging issues & service requests relating to Aveo's end-user productivity and hardware platforms (Laptops, Desktops, File + Print)
• Support the Aveo Service Desk team through your practical procedures and automation.
• Own device life cycle matters, fleet device selections, budgets, ordering, as well as vendor relationships to help support our strategy.
• Ticket and case management, ownership of complex cases, business critical incidents.
• Manage standardisation of Aveo's endpoint devices via templated images and configuration items (GPO and Intune policies) to create/maintain an enterprise SoE.
• Maintain consistency of application and hardware provisioning throughout the business via Aveo's MDM platforms and ensure integrity in Aveo's asset management source of truth.
• Drive and own our adoption of MDW in this portfolio, including transitions to AutoPilot, for example.
• Application packaging and deployment through automated means (script or platform) including configuration items to support security best-practices
• Own, monitor, respond and adjust security posture of the fleet, and its network connectivity options.

What you'll bring

• Experience working within a Service Desk supporting complex, enterprise-wide applications and their underlying infrastructure.
• Experience with troubleshooting and supporting multi-site network environments (SD-WAN, MPLS) or other managed services.
• Experience provisioning traditional and emerging digital communication services such as ISDN/PSTN, SIP, Teams, Zoom, etc.
• Experience managing an enterprise fleet of mobile or collaboration systems, (such as MS Teams, Zoom, Webex etc) and ITIL-driven security practices including patching and service/hardware lifecycle management.
• Knowledge of ITIL processes (incident management & root-cause analysis)
• Knowledge in repair practices and failure analysis of hardware and end-user applications
• Experience with developing or improving enterprise SoE management practices and strategies via MDM platforms (Intune, Desktop Central, Jamf etc.)
• Capable of managing traditional Microsoft technologies across the end-user portfolio, including Windows Desktop OS, M365/Intune, Active Directory/AAD and other supporting platforms to manage these effectively.
• Experience with Microsoft SaaS cloud technologies, especially Intune, Endpoint Device Manager and Defender.
• Support of an enterprise workplace technology fleet of services (File, Print, DNS etc.)
• Proficiency with at least one scripting/automation language such as Python, Powershell, Bash etc.

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 12,000 residents across 90+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next
Apply now and take to first step in Bringing your Passion to life!  We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.
We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.