Care

In my role, relationship building is essential from the moment you meet residents and for the duration of their journey with us at Aveo. It provides familiarity and ensures clients are comfortable to call you and ask for assistance. It's the reason I get out of bed.

Recently I supported a home care consumer by attending a medical appointment to help inform their medical team of the services that Aveo could provide with the Home Care Package (HCP). The consumer and his wife had not been apart during their marriage for long periods, and the Home Care Package enables them to stay together in their own home and be safe.

This is one example of how I can make genuine connections and enhance people's lives. Aveo has a great vision for supporting retired Australians to remain independent and safe. I'm proud to be a part of this, to help people live their best lives and positively impact the people around me.

Working at Aveo allows me to bring my personal beliefs of care, kindness and respect into my work environment. At Aveo, continuous support is readily accessible to you. This assistance stems from various sources within my network, including my regional manager, the accounts department, village managers and our wider team.

Together, this team forms a comprehensive network of resources offering guidance and support as I carry out my day-to-day activities. I've earned a reputation for embodying sincere care, kindness, and compassion. Aveo empowers me to nurture my enthusiasm for aiding and enhancing people's lives within a secure and welcoming environment.

My manager and team support are incredible at Aveo. I'm encouraged to take my time and never rush care, ensuring that I give residents the best possible care. This stands out to me compared to other service providers I have worked with in the care industry. The Comcare platform on my smartphone details daily tasks and care requirements, aligning with each resident's support plan. Each day is varied and can include activities such as showering, social outings, games and activities, meal services, laundry and ironing services, and breakfast top-ups, to name a few. It's all set out for you in Comcare, making the day easy and providing generous time allocations.

On occasions when a resident needs more assistance, the team pitches in to help complete tasks, ensuring everyone's care plans are actioned and residents’ safety is first and paramount. And if a team member needs guidance, we always help each other. This is vital in maintaining a healthy workplace and providing the utmost care, positively impacting our residents. I've gained a lot of new friendships at Aveo and enjoy the socialisation activities too.

I feel good after visiting residents! It makes me happy seeing the positive impact I have in making their lives a little easier. It's my first job where coming to work doesn't feel like a chore or a mundane part of life. I come to work excited to see, engage with and learn from the residents. It's a very rewarding job to be able to give back to the community.